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RETURNS POLICY

Returns & Refunds Policy

1. Applicability
This policy applies to all artworks, products, and merchandise purchased via bibi-barba.com.au (“Products”).

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2. Your Rights Under Australian Consumer Law
We comply with the Australian Consumer Law which provides guarantees that your purchases will be of acceptable quality, fit for their purpose, and match any description. If a Product fails to meet those guarantees, you are entitled to a remedy.

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3. What You Can Return / Be Refunded For

You may request a return, replacement, or refund if:

  • The Product is faulty, damaged, or incorrect (i.e. not what you ordered), or

  • The print is defective or fails in standard conditions.

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4. What We Can’t Accept / When Returns Are Not Available

Returns, exchanges or refunds will not be granted for:

  • Change of mind (for instance “I don’t like it”, or “I ordered the wrong size”), unless the item is faulty or defective.

  • Errors in artwork proof after you have approved the proof.

  • Minor variations in colour, size or print that are reasonably expected (for example, variation due to fabric, screen/monitor differences).

  • Items that have been washed, worn, altered, or show obvious misuse.

  • Damage or issues caused after you receive the Product (unless covered by warranty for fault).

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5. Timeframe for Returns

You must notify us of any issues within 14 days of receiving your Product. Claims made after this period may be declined.

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6. How to Lodge a Return / Claim

If you believe your Product is eligible for return/refund:

  1. Email us at [your support email] with

    • Your purchase date

    • Your order number

    • Description/photos of the issue/damage/fault

  2. Await our response. We’ll assess the claim and (if approved) advise you on whether to send back the Product, and whether you will receive a refund, replacement, or store credit.

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7. Return Shipping & Costs

  • If the fault is ours (incorrect item, damaged, etc.), we will cover the cost of returning the item and shipping a replacement (if applicable).

  • If the return is due to something not our fault (change of mind, wrong size ordered, etc.), you may be responsible for return shipping, and we may apply a restocking fee.

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8. Restocking / Order Modifications

  • Once an order is confirmed and production/dispatch has commenced, changes (size, colour, item, etc.) may incur a restocking fee, or may not be possible.

  • If you request a modification before dispatch, we’ll do our best to accommodate, but additional charges may apply.

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9. Artwork & Proofs

  • You are responsible for checking and approving any artwork proofs or mock-ups before final production. Once approved, we are not responsible for errors contained in these proofs.

  • If artwork you provided is low resolution or unsuitable and causes poor print quality, that is not considered a fault of production (unless we determined otherwise beforehand).

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10. Colour, Size & Print Variations

  • Expect reasonable variation in colour reproduction (due to screen/monitor differences, fabric, ink batches).

  • Minor differences in size or positioning may occur (within reasonable tolerances).

  • If an item is substantially different from the sample or proof or grossly outside expected tolerances, it may be eligible for return/refund.

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11. Processing Times for Refunds / Replacements

Once your claim is accepted:

  • We will endeavour to process refunds within 20-30 days of receiving the returned item.

  • Replacements will be shipped as soon as possible, typically within 5-10 business days (or as communicated).

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12. Contact Us

If you’re uncertain whether an issue qualifies, or have any concerns, please reach out via our Contact Us form. We value your satisfaction and will work with you to find a fair solution.

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